Sam, the AI voice agent for inbound calls: Sam answers your calls. Every one of them.
The AI answering service for business that picks up day or night, handles AI appointment booking and lead qualification, and hands off to your team with the CRM updated.
Multilingual AI voice agent: English, Hindi, Indian regional and global languages · SOC 2 Type II and ISO 27001 · From Floworks, a YC company trusted by 500+ businesses
The problem
Every missed call is money left on the table.
45%
of service calls to car dealers are never answered
Source: Numa, voice AI vendor
39%
of carrier calls got answered at one freight broker. With a voice agent, it is now close to 100%.
Source: Vooma customer story (DTS)
21x
more likely to win a lead when you call back in 5 minutes, not 30
Source: Lead Response Management study
Meet Sam
An AI inbound call agent that picks up, does the job, and hands off.
Answers 24/7
An AI answering service and after hours answering service in one. Sam picks up day or night, with no hold music or voicemail.
Calls back in seconds
Missed call automation built in. A form, a chat or a missed call makes Sam call the lead and qualify them right away.
Books and hands off
AI appointment booking on your calendar, CRM updates, and live transfer to a person when needed.
How it works
Four steps. No new software for your team.
01
A trigger
A call comes in. Or a form, a chat, or a missed call.
02
Sam talks
Sam asks the right questions, qualifies the lead, and answers from your knowledge base.
03
Sam acts
Sam books the appointment, checks your systems, updates the CRM, or transfers live.
04
Your team
The right person gets the summary and the next step.
Sam connects to your CRM, your calendar, and your own systems through APIs. Triggers fit the way you already work.
Where Sam fits
An AI voice agent built for six industries.
Sam for logistics and freight
Sam checks the MC number, shares the load, takes the offer, and books it or hands it to your rep.
When a shipper calls or fills a quote form, Sam captures lane, equipment and timing, then books your rep.
Drivers report loaded, empty or delayed, shippers ask where their load is, and Sam updates the TMS and answers.
Carriers call to book or move a dock slot, and Sam books it in your dock appointment scheduling software and confirms.
Sam · inbound line live
An AI voice agent for logistics. Every carrier call answered.
39%
of carrier calls got answered at one broker. With a voice agent, it is now close to 100%.
2,900
calls a week that staff had to take at one broker. Now it is 1,150.
15-40%
of carrier calls are not a fit for the load. A voice agent can screen them out.
One broker now books 18% of its freight with zero human touch, on 200,000 calls, 100% answered 24/7.
HappyRobot customer story (Circle Logistics)
Sam for manufacturing and distribution
Sam finds the order in your ERP and reads back the status or the back-order date.
Sam finds the part, checks stock and price, and sends the caller a link to buy.
Sam takes the items and quantities, confirms price and stock, and sends the order request to your team.
When a buyer calls or fills a form, Sam asks what, how much and when, then books your rep.
Sam · inbound line live
An AI inbound call agent for orders. No hold, no lost call.
55%
of order-status calls handled end to end by a voice agent. Callers giving up fell from 30% to 0%.
3 million
phone orders a year taken by a voice agent, with 10% cross-sell
9.4/10
score callers gave a voice agent on a utility's service line
A parts distributor handles 1,700 calls a week with a voice agent. 60 to 70% need no human.
HappyRobot customer story (Encompass)
Sam for b2b saas and technology
Sam calls within seconds, asks the key questions, and books the demo on your rep's calendar.
Sam answers, sends the caller to the right rep, and books the meeting or takes a message after hours.
Any call your team misses, Sam calls back within minutes and logs it in the CRM.
A new user calls; Sam answers setup questions from your help center and books a session with your CSM.
Sam · inbound line live
AI lead qualification that calls every lead back in seconds.
21x
more likely to win a lead when you call back in 5 minutes, not 30
2.5 min
to call a lead back, down from 18 hours, at a recruiting company with AI voice callbacks
61%
lift in inbound conversion at a B2B software company with AI voice callbacks
A voice agent handled 65% of routine support calls at a software company.
Synthflow customer story (Freshworks)
Sam for banking, finance and insurance
An AI voice bot for fintech loan lead qualification. Sam checks fit, gets consent, and books your RM.
Insurance lead follow-up automation: every new lead or missed call gets a callback in seconds, in their own language.
Banking customer onboarding automation. Sam guides KYC, sends the upload link, and updates the file.
Sam answers due dates and policy status, sends the payment link, and books the agent for anything complex.
Sam · inbound line live
AI lead qualification, insurance follow-up and onboarding on autopilot.
70%
of insurance leads reached a live agent after an AI callback. That beat the human team.
57,000
connected calls a day by a voice agent at an Indian insurance marketplace. 67% needed no human.
5-6%
of callers now hang up at one lender, down from 20-30%. A voice agent took the inbound calls.
4x conversion when an AI agent and a banker work together on mortgage calls.
Sierra customer story (Rocket Mortgage)
Sam for automotive
Sam calls OEM leads back, asks about the model and budget, and books the visit.
Sam finds the car, books a slot in your dealership service scheduling software, and tells callers when it is ready.
Every missed showroom call gets a callback from Sam within minutes, not the next day.
Sam calls when insurance or a service is due, and books the next visit.
Sam · inbound line live
An AI receptionist for car dealerships. No service call missed.
45%
of service calls to dealers go unanswered, and half of voicemails are never returned
13 min
to reply to a missed call, down from 23 hours, after one dealer group added a voice agent
35%
more used-car sales calls turned into deals with a voice agent, at half the calling cost
A 16-store dealer group booked 9,000 service visits worth $2M in 90 days.
Toma customer story (Martin Management)
Sam for legal, accounting and professional services
Sam asks what the case is about, gets the basic facts, and books a meeting with the right lawyer or partner.
Sam answers when your team can't, takes the message, and sends a summary to the right person.
Sam answers status questions and reminds clients to send the papers you still need from them.
When a lead comes from your site or a Google ad, Sam calls back in seconds and books the consult.
Sam · inbound line live
Legal client intake automation and an AI receptionist for law firms.
47%
of requests to book come outside office hours, in one study of professional practices
52%
of new client calls turned into clients at one law firm with an answering service
77%
of callers say yes when asked to book, across 5,000+ law firms using an AI-plus-human answering service
A law firm went to zero missed calls and 30% more revenue after adding an AI receptionist.
Bland customer story (CabRank Legal)
Multilingual, 24/7
A multilingual AI voice agent for customer support, 24/7. English, Hindi, Indian regional and other global languages, always in the caller's own language.
Your rules
Live transfer to a person, and a summary to your team. Card numbers, disputes and legal advice always go to a person.
Your security
Next step
Start with one line and one use case.
Week 1Pick the use case. Connect your systems.
Week 2Sam goes live on one number.
Weeks 3 and 4We listen to the calls together and tune Sam.
What we measure
Calls answered
Leads captured
Meetings booked
Hand-offs done right
Ready? Pick your use case and we set Sam up in days.
Frequently Asked Questions
Sam is an AI voice agent platform and AI inbound call agent from Floworks. Sam answers your number 24/7, calls leads back within seconds of a form, chat or missed call, and hands off to your team with the meeting booked and the CRM updated.
Sam picks up every inbound call, understands what the caller needs, answers from your knowledge base, and takes action in your systems. It works as a 24/7 after hours answering service, so no call goes to voicemail.
Connect Sam to your calendar or scheduler. Sam offers open slots on the call, books the appointment, sends a confirmation, and handles rescheduling. Teams use it for dealership service scheduling, dock appointment scheduling, and automated legal consultation booking.
An AI agent for lead qualification like Sam calls every new lead in seconds, asks your qualifying questions, scores the lead, and books the right rep. It is used for B2B demo requests, loan lead qualification and insurance lead follow-up.
Yes. When a call to your team is missed, Sam calls back within minutes, finds out why they called, and books, answers or transfers live.
Yes. Sam is a multilingual AI voice agent for customer support 24/7, speaking English, Hindi, Indian regional languages and other global languages. Sam answers in the caller's language.
Yes. For law firms, Sam runs legal client intake automation and acts as a legal answering service. For dealers, Sam is an AI receptionist for car dealerships that books test drives and service visits.
Connect Sam to your TMS. Shippers and drivers call in, and Sam reads the live load status, logs check-ins and updates the TMS, with no rep on the line.
Your CRM, your calendar and your own systems through APIs: TMS, ERP, DMS, loan systems, practice systems and more. Triggers fit the way your team already works, so there is no new software to learn.
Sam transfers the call live to the right person, and sends your team a summary of the call and the next step.
Sam does not take card numbers, handle disputes or hardship cases, or give legal advice. Those calls go to a person, with a summary.
Floworks is SOC 2 Type II and ISO 27001 certified. Call consent is taken, and every call has a summary your team can review.
With a four-week pilot on one number and one use case. Week 1 is setup, week 2 is go-live, and in weeks 3 and 4 we listen to the calls together and tune Sam.
Stop missing calls. Start with Sam.
One number, one use case, four weeks. See what Sam answers, captures and books for you.
